“Thank you very much for your response. It is refreshing to work with a company who like ourselves pride themselves on excellent service and will not take bad service lying down. As you know I was desperate for this coach and again I thank you for all your hard work in securing it for me.” EVENTS ORGANISER
Every new driver who joins our organisation, whatever their level of experience, goes through our induction training. This provides them with an in-depth understanding of the systems, procedures and ethos of our company.
Spot Checks: We carry out frequent spot checks to supplement our mystery passenger scheme, confirming that our vehicles are kept spotlessly clean and that our are drivers punctual.
All of our drivers sign a Confidentiality Agreement confirming that they will never discuss or disclose any information they hear during the course of their duties. The importance of this is stressed during our regular driver training programmes.
At The Chauffeur Group we are 100% committed to customer service and satisfaction. Our goal is to provide you with an impeccable executive car service which focuses on QUALITY, CONSISTENT PERFORMANCE and GREAT VALUE FOR MONEY.
These three key elements are at the heart of our company. Not only does this create enhanced performance, but allows us to meet your specific requirements, providing you with an outstanding service which we believe you will find second to none. We are passenger transfer specialists covering all major UK airports, either with our own fleet of over 50 executive Mercedes vehicles or using our approved service partners.
We have a friendly and helpful team on hand to take your bookings, discuss specific requirements and more. From your initial phone call, e-mail request or online submission, we utilise the latest technology to ensure that all aspects of your booking are managed smoothly and efficiently.
The latest E-Class and S-Class Mercedes provide the ultimate in safety, reliability and stylish comfort. We guarantee punctuality by our drivers, who always arrive before the agreed pick up time. Constant monitoring of official flight information as well as road status reports keeps us fully informed of all eventualities.
We offer flexible payment methods to suit all our customers – cash, credit card or account. As a business customer, we can offer you a tailored account package – this can achieve discounts which are on average 20% less than black cab rates. Management and financial reports are available, as well as online account management. A dedicated team member will keep you fully informed and ensure your business is always getting the best value for money.
If you’d like to talk to us about what we can do for you or your business, please get in touch.”
Unit 2B, Henley Business Park, Pirbright Road
"The Chauffeur Group regularly helps us by collecting our 3 children from their different boarding schools, which means we can spend more time together as a family. We are always confident that the kids will be well looked after - I really don’t know how we would manage without this great service!" Mr & Mrs B, Twickenham