At IP Solutions we see our role as bringing businesses and communications technology together in new and unexpected ways – to take advantage of the possibilities. In essence, to make you business brilliant.
Cloud technology also brings a vast amount of flexibility, allowing your business to work as your customers need you to. This puts you in the driving seat, which can make the difference between success and failure when responding to customer demand.
Increased productivity and effectiveness of staff
Making Your Contact Centre More Flexible For Customers & Staff
The pressure to become more agile and provide a better customer service gets greater each day. As industry disruptors change the way customers think and behave, expectations have sky rocketed.
Customers don’t simply pick up the phone and call you anymore. They want to contact you via the web, social channels, email and more. Additionally, your staff has changed in the way they want to work. People want to work when and where it suits them, and the cloud provides the answer.
Building a smarter business through contact centre analytics
Do you ever worry that your business isn’t running as well as it could? Perhaps you lack the insight you need to make the right decisions, or maybe you’re unable to spot issues until it’s already too late.
How contact centre analytics can help support better staff performance
Customers want to feel like you care. Like they’re more than just a number to you. Yet, time and time again businesses fail to bridge this gap, making their customers feel like strangers.
The global office: How comms technology can help your business’s international expansion
Emerging markets and new revenue streams makes expansion all the more attractive for businesses to diversify their operations and branch out into new countries and territories.
That’s where we come in. We see all these changes as presenting a unique opportunity to leapfrog your competitors. To help you to become business brilliant.
Business Brilliant
By cutting waiting times and being a provider customers are happy to call
Increased productivity and effectiveness of customer-facing staff
It’s why we are not tied to a single vendor. We are clear that some solutions are good in some areas and some are better in others. By keeping your options open we can find the best match every time. Whether that’s solutions from 8×8, Broadsoft or any other partner we aim to find the one that is most likely to make your business brilliant.