London’s oldest brewer. Service Monitor’s oldest client. But working with the latest blended techniques.
Nominated for the NEC Customer Feedback Strategy Award, Compass and Service Monitor have rolled out a revolutionary programme comprising touchscreens, online & good ‘ole mystery guest.
As David Hoare has famously said “Having Service Monitor on our side is like Britain having radar in WW2.” Our radars here include mystery guest, online panel surveys & regular guest focus groups.
Golfs leading retailer deploys many Service Monitor tools – from online to video mystery shopping.
An amazing 20 year relationship between us has provided this fabulous collection of restaurants with a constant tap of diner feedback; both factual and emotive.
700 pubs & bars generate a lot of feedback. Service Monitor are all over it with touchscreen surveys, online surveys, mystery guests. And we integrate key social media feeds into one amazing online dashboard.
Telephone and online surveys of holiday home owners and tracking the experience of holidaymakers is a feedback blend that helps Park Holidays UK keep a finger on the pulse all season round.
"The team at Service Monitor are true champions of customer service. They provide Fuller’s with real insight across both business to customer and business to business programmes; all presented in a compelling and personalised way."
"We have worked with Service Monitor for a long time and developed our mystery reports to match the changing expectations of customers and styles of our businesses. The reports are invaluable and form part of how we measure the customer experience, the themes where we develop new customer experiences, as well as identifying where we need to be improving our overall offer. They form part of our metrics on customer response and allow us to gain insight in a way we can’t by other methods."
"The Service Monitor triggers change. They have an incredible knack of getting to the very nub of what a customer thinks and understanding the impact on a business. Critically they then give good clear no nonsense advice on what needs to done. The team at Service Monitor have been an integral part of my strategy in all senior roles I have held in the hospitality business."
"Service Monitor instantly got to grips with the nuances and challenges of our business, and helped us forge a successful customer feedback strategy. We have improved usability of our system for both customers and operators alike, which has seen our response rates increase three fold. The technical support and monthly reporting has been great too!"