Here at Gasway we believe the best way for you to discover more about us and for us to explore how we might be able to help you is for you to take the first step and contact us.
We have provided you with some basic information to bring you up to speed first before you contact us.
Currently the largest gas company in East Anglia
, a gas heating services and installation business based in Letchworth Garden City, Hertfordshire.
Gasway was founded by Bob Betts and Graham Swift in Norwich. Both trained at British Gas before realising that there was an opportunity to create a private company, offering an alternative, local home boiler service and installation service to British Gas.
Bob’s son, Liam Betts, became Gasway’s first apprentice. There were now 4 people employed at Gasway. Liam worked through the business to become a fully qualified engineer, to then working in the office. He then became part of the management team, and is now Managing Director.
The business moved into its first office premises at 13 Barrow Close, Sweet Briar Industrial Estate. The company continued to grow, now employing professional customer advisors to answer the telephones and more engineers, allowing the company to cover Norfolk, Suffolk and Cambridgeshire.
Derrick Rust-Andrews left Norwich City College and joined the company to head up our apprenticeship programme, working with 7 apprentices. He continued to progress through the business and is now our Compliance Director.
The continued growth of the business meant it expanded into the adjoining building to increase the work space. 30 people were now employed by Gasway.
Because the company’s growth continued, new and bigger premises were sought. A new building was chosen with purpose built-in office space (7,000 sq ft) – all required to fit for our expanding call/contact centre team, office staff, engineers and large stock of spare parts.
Barry Ellis joined from the Grafton Group as head of UK Acquisitions. He is now our Operations Director. The company now employed 52 people.
Over 200 people are now employed within the business spread over East Anglia and London.
Liam was the first apprentice Gasway appointed and has risen through the ranks to become the Managing Director of the company. A stickler for strong customer service, he is always driving the company to make continuous improvements and move the Gasway brand forward.
Nick joined the company 3 years ago to speardhead the cultural change to being customer service leading.
Responsible for consumer and Social Housing service delivery, Nick lives off customer service metrics and feedback to make Gasway a stronger service company.
We are leading specialists within the gas appliances and boilers market. Not only are we a quality operation and a big regional player but we also have the track record and the credentials to prove it.
We are East Anglia’s largest gas company and operate with all the proper governance you would expect from such an established reputable company.
Here at Gasway we are not one of ‘those’ companies with no purpose. We have a crystal clear vision and a super defined sense of purpose which literally sets us apart from most other companies within this sector. In the most simple and easy to understand way, here is ‘WHY’ Gasway exists:
“We imagine a world where the vast majority of potential business partners and local government agencies can wake up everyday knowing that they no longer have to settle for average or mediocrity when it comes to selecting a partner to work with on their important projects.”
“We also imagine a world where we are selected and chosen by potential partners based primarily on our values first and foremost. This is then backed up by our proven track record, reliability, commitment to proper governance, ability to provide world class service and our highly competitive value that we always offer too.”
– we believe it’s not only the extra-mile gestures that are important like so many others believe,that’s important but not at the expense of doing what we said we would do in the first place and being consistent with this all the time.
Gasway know that it’s not what they say about themselves that matters, it’s what their strategic partners say about them that has 10,000x more power and influence in helping you decide if Gasway are a potential good fit for you and your projects.
“Found these local guys online. The FREE call out was unexpected. Got to me within 20mins, did a great job too. Price was cheapest I found locally. Really friendly & professional company.” @vixcliff
“Found these local guys online. The FREE call out was unexpected. Got to me within 20mins, did a great job too. Price was cheapest I found locally. Really friendly & professional company.”
“The engineer arrived bang on time and was VERY friendly, helpful and professional. Repaired my boiler and really put my mind at rest and left no mess in my home.” @garethedwards74
“The engineer arrived bang on time and was VERY friendly, helpful and professional. Repaired my boiler and really put my mind at rest and left no mess in my home.”
About Gasway’s Business to Consumer Division
We are not your ‘average’ local heating company.
We are a dedicated group of people who promise to treat you and all our customers as though you are members of our own family.
We are a 2nd generation, family run business with over 120 employees and have been serving residents in and around Norwich and the East Anglia area for over 30 years.
You may or may not have needed our help in the past, however if today’s visit is because you do need some help, then I invite you to get in touch and experience what sets us apart as the region’s leading family run heating business with the very best service for miles around.
We can help you with anything from services, to repairs, to new installations to cover plans. Myself and The Gasway team are ready to help make your life easier and hassle-free. Enjoy your visit, scroll down to explore how we can help you.