Who We Are?
Set up in 2000 by Helen Suffell, we have developed alongside our clients and according to our mutual needs, which has resulted in the creation of a responsive, innovative and flexible organisation of which we are extremely proud.
We take the time to really understand our clients’ work and aims and create bespoke fundraising campaigns which complement the work they are already doing.
Our dedicated team provides bespoke services to over 70 charities, all of which use QTS because of our unique and responsible approach to fundraising.
We work with over 70 charities (of differing sizes) on a range of local and national campaigns, making in excess of 200,000 calls per year.
Campaigns we do: potential supporters – converting cash donors to committed members, reactivation campaigns and rolling reactivation programmes and warm lead conversion, SMS conversion and petition conversion; and existing supporters – renewal campaigns, upgrade and cross selling programmes, gift aid activation campaigns, new member welcome campaigns, legacy campaigns and satisfaction and survey campaigns.
We are not a call centre, we are a team which works from home which means no background noise and no automated dial tone, which both make a noticeable difference to the tone of the call. We have a proven ability to talk to people on a level which means that we build relationships and get results without complaints (our complaint level is at 0.2%).
Our professional fundraisers are passionate about fundraising and believe in what they do. They are trained to communicate in a clear, upfront, positive and straightforward manner and, with them, we are able to provide a professional and dedicated approach to every client which makes us so proud of who we are.
“I have been using the services of QTS for around three years, and am very happy with their professionalism. Due to their many years’ experience, they provide advice regarding the best way of tackling campaigns. For Nottinghamshire Wildlife Trust, they provide welcome calls, and have conducted two upgrade campaigns. I would not hesitate to recommend QTS to other charities’ – Christine Setchell, Membership Development Manager.”
“Cumbria Wildlife Trust has used QTS for a variety of membership recruitment and fundraising campaigns since 2007. QTS has always given us good advice on which campaigns are working and are not afraid to say if something isn’t. The administration staff are incredibly helpful and very efficient and our members often tell us that the callers are friendly and polite. Working with QTS has definitely boosted our long term income and has helped enormously with our retention rates. I can’t recommend them highly enough.”
