Here at E-zec we are very proud of our long history – the company is now in its nineteenth year of providing a high quality NEPT service to our NHS trust partners and patients.
The business was started in 1998 by Paul and Derek, with only one vehicle undertaking many journeys working with various insurance companies, repatriating people who had become ill whilst on holiday abroad. Reinvesting all of the profit made back into the business, E-zec soon established a foothold in the Non Emergency Patient Transport Service (NEPTS) which quickly saw the business and workforce grow.
At present we employ over 800 road and office personnel, from Ambulance Care Assistants to Paramedics and we are contracted to 8 Clinical Commissioning Groups/NHS Trusts across the UK. In 2016 we mobilised seven NEPT services, from just 6,000 journeys P/A to 180,000 journeys P/A.
We also operate from 14 bases across the UK, and we convey up to half a million patient journeys per annum. We have also invested a significant amount of money back into reorganising the business and have appointed additional ‘senior’ members to the management team, which ensures we manage the workload and are able to grow the business further. To ensure we have selected the correct members of senior management teams we have recruited new members outside of the business and others have also been identified from within the organisation.
. Starting on the road as ambulance personnel undertaking hundreds of patient transfers, Paul recognised the need within the industry and started reinvesting all of the profit made back into the business. This allowed it to grow and flourish, taking on additional road staff and management teams along the way. Paul now holds the managing directors position and he’s vision to operate a quality service is still visible and embedded across all of E-zec’s operations.
Colin joined E-zec in 2013 having spent a majority of his career in various HR related roles, including a director’s role in one of Europe’s largest haulier companies. He also sat on the CBI panel which led on changes in TUPE regulations in 2006. Colin’s extensive knowledge and experience is now embedded throughout the business, with his expertise driving through positive changes in HR practice as the company evolves.
Andrew joined the company in 2003 after quickly working his way up through the ranks of one of the UK’s leading funeral providers implementing a robust IT infrastructure. He’s first role within E-zec was to drive through and update E-zec’s IT operating systems and financials. After recognising his skill set, Andrew moved onto a commercial role to drive the business forward completing many tender solutions for NHS commissioning bodies. Since taking up the role E-zec has been successful in securing 14 NEPTS contracts, all operating to a safe and satisfactory standard and within KPI.
Derek co-founded the business with Paul, bringing with him a vast amount of knowledge and experience from the NHS, having worked his way up from a ‘front line’ Paramedic to Senior Officer within Surrey (NHS) Ambulance Service. His knowledge, experience and eye for patient care helped E-zec to make it the great success it is today. Derek remains a shareholder within E-zec and is still a director, attending board and shareholder meetings, but is no longer active in the day to day running of the business.
Gary’s experience stems from many years in the Patient Transport Sector, having started his career in 1976 with Mersey Regional Ambulance Service NHS Trust as an ambulance care assistant. Since then Gary has had many roles including; clinical governance manager and training officer for statutory NHS and Private NEPTS operators. Since starting his career Gary progressed into training road teams in basic First Aid to front line Paramedic duties. Gary holds many accreditations; including IHCD clinical and driving, City & Guilds and risk management. Gary’s role within the business is to ensure we are operating to a safe and satisfactory level, undertaking the clinical and Health & Safety lead for all NEPT services within E-zec.
Wayne has a vast amount of experience and knowledge in the Non Emergency Patient Transfer Services field, having previously owned and operated Patient First from 1990 – 2012. With a vision to grow his business further, Wayne allowed a corporate company to take over the business and undertook a senior position within the service until October 2015. Over the years Wayne has been very close to E-zec and has often commented on how well the service operates. On leaving his previous employment Wayne was offered a job and immediately accepted the offer, supporting all NEPT services.
E-zec is a leading provider of high quality, fully tailored ambulance transport solutions to the NHS and private sector.
ensuring we listen and there is shared decision making
I started with E-zec in 2003 as an ambulance care assistant, repatriating people from UK airports to home or hospital, who’d had an accident abroad. Although E-zec was very young at the time, it was nice to feel part of a growing family business. At the time Derek and Paul who own the business were very much engaged with the day to day running of E-zec and often went out on transfers, which was nice to see.
Having progressed through the company and undertaken many roles within E-zec, which include driving an ambulance, working on a NEPTS contract as a controller/planner, managing the On-Demand service where E-zec originated from I ‘am now interim operations manager on a contract within London.
I started out as a call centre supervisor. E-zec is really good at developing their staff so it wasn’t long before going on the right courses meant I developed my skills to get a promotion. It really is a family run business which feels like a giant family, where everyone knows everyone else and supports each other.
I transferred into E-zec in October 2013 having worked as an ambulance care assistant in the NHS, since then E-zec has really helped me move my career forward. My role now involves helping the local hospitals arrange patient transport and I help deal with any problems within a healthcare facility. I really enjoy it. It’s a great job and one I find very rewarding. I’m learning every day and want to move up the ladder to progress my career. I know that the company will guide and support me to achieve my goal.