Our core focus is support at a level that is personal and with a focus on long term relationships. Our clients are able to utilise us almost as a division within their own organisations. We keep IT budgets sensible and allow businesses to focus on just getting on with what they do best.
As a matter of fact, Sycom's approach is something many other IT support organisations just can't seem to get right. Only recently with changing trends, have support companies realised the power of the monthly billing model, the value of existing clients and maintaining strong, lasting relationships with them.
It's a testament to Si Thomson (Sycom's founder) that many IT support and help-desk providers are adopting his business model now, almost 20 years later as there is no other way for these businesses to flourish in today's hyper-competitive market.
Sycom Limited started trading as Sycom Technology in 1995. Specialist areas at the time were the
In fact our expertise in this area, coupled with our extensive history has led to many major businesses utilising our services to upgrade their systems and networks.
This has helped a number of companies grow from initial ideas, into start-ups and eventually corporate organisations with multiple offices across the globe. Fundamental to this growth has been planning; getting the foundations right and finding out what the business really needs to move forward. Naturally, this has been coupled with pro-active support.
Along the way at least four corporates have merged with or have been acquired by some big players with one area proving key time and again; their IT infrastructure. We're proud of this because it shows our commitment to clients and more importantly, it shows we are doing things right.
Clearly this is no way to do business
Another of Si Thomson's early adoptions was Terminal Services (now known as Remote Desktop) for use in business back in 1999, as a way for companies to really take their systems to another level. As Si recalls; "It was a fundamental way of allowing our clients to expand their territorial limits across the globe quickly and efficiently."
But we don't just specialise in business support. Because we support a whole range of differing client bases, when these organisations upgrade or renew their infrastructure we are able to collaborate with them to re-commission their used hardware and utilise it in local Schools.
"Being a parent myself, I have seen so many schools struggle to provide decent learning from poor IT systems due to a lack of funds. From what I've seen, too many suppliers to schools have leveraged contracts & tenders, played with the technical details and in my opinion charged way over the odds for some IT systems”.
“For sure, I understand profits have to be made but there is a moral limit. We can only help a certain amount of schools but at least I know we‘ve helped give real quality systems & advice to assist the teaching of our kids and really help out our teachers at the same time" says Thomson.
On the flip side, if your IT support can't keep up as you reach new heights, you need a partner in place to ensure your business doesn't suffer as a result.
With decades worth of experience to call on, Sycom can handle the lot. From networks & printers to PC's & Internet access, we've got it all covered.
We strive to maintain an emphasis on attention to detail and ensuring we build a strong personal relationship with our clients; whether it's to get your business off the ground or just keep it ticking along smoothly.
Using our unique hands-on approach to solving problems, Sycom have developed lasting relationships with many clients across the globe.
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