OMEGA TECHNICAL SERVICES (UK) LIMITED

ABOUT OMEGA TECHNICAL SERVICES (UK) LIMITED

Omega Technical Services, based in Wrexham, North Wales provides commercial catering equipment maintenance and repair services throughout North Wales and the North West.

Through working as an installation and commissioning agent for BKI in Reading, Omega managed to seal a massive service contract for supermarket giants Tesco. Although a daunting task to manage a service contract that was UK wide with a 4 hour response, Omega stepped up to the mark and produced some impressive KPI’s with above 90% first time fix ratios. Around the clock engineering with install teams, reactive maintenance teams and hygiene deep clean teams was key to the performance achieved by Omega along with precise planning.

Rather than close the company down completely, Colin decided he would keep his hand in for a few years and focused on the sale of commercial catering spares to service companies and end users all over the UK and Europe. Omega, with its knowledge and spare parts structure naturally fell back into the service sector to repeat what they were good at. Although not a national coverage currently, Omega are focusing on a smaller more manageable catchment area to offer exceptional service levels.

Back in early 2013, Colin decided to take retirement and so handed the reigns to his trusted business associate Mike Griffiths who was appointed to continue and expand the services of Omega but more importantly, protect the reputation of the Omega name. Mike was honoured to be given the opportunity to take over such a trusted name in the industry and has a big task ahead of him to make sure he lives up to Colin’s expectations. Already Mike has expanded into the refrigeration and gas markets and offers full design and installation services as well as having a good stock of new and refurbished catering equipment.