The La Playa Story
, he set up La Playa to support clients with truly specialist policies, expert advice and genuinely personal service. It started in Mark's spare room, then upgraded to his barn, moved to a beautiful farm in Cambridge's Silicon Fen, and then to the innovation hub of Cambridge Business Park – as well as London and midtown New York. All hotbeds of creativity. Our private client portfolio includes many musicians, writers, creative folk who run our client businesses - and people who just live life to the full!
Why ‘La Playa’? It’s Spanish for “The Beach”, of course – and Mark has a passion for all things Spanish (
, and our general philosophy is that life’s a beach!
La Playa is all about relationships - "people like you like us" means we work with people we respect and trust (both clients and insurers); clients self-select and bring their friends - and once they're with us, we tend to stick together. The better we know and understand you, you better we can serve you. One size doesn't fit all in insurance - a little fine tuning can make all the difference: streamlining cover where you're not really at risk, strengthening cover where you're exposed, presenting a realistic picture of the risk to the underwriters to achieve the best possible terms. And underwriters trust our in-depth understanding of our clients - they trust us to help you manage that risk well and reward us with great rates.
“Many thanks for your help [...] I will certainly recommend you”
Terms of Business
Our Terms of Business Agreement sets out the terms and conditions on which we agree to provide services for you, our regulatory and statutory responsibilities, and your contractual obligations. This (“Agreement” or “Contract”) is by and between La Playa Ltd (“La Playa” or “we” or “us”) and Client (“you”), collectively the parties.
The agreement supersedes any previous written agreement or oral understanding between you and La Playa. No statements, assurances, descriptions or promises made or given to you shall be binding upon La Playa unless expressly contained in this Agreement.
About La Playa
La Playa is a general insurance broker registered in England and Wales. Our registered office is located at Merlin Place, Milton Road, Cambridge, CB4 0DP and registration number is 03605982.
We’re authorised and regulated by the Financial Conduct Authority (‘FCA’) and our permitted activities are advising on, arranging, dealing as agent in, and assisting in the administration and performance of general insurance contracts. Our FCA Firm Reference Number is 305655 and our authorisation details can be verified on the Financial Services Register by visiting the FCA website at
We act on your behalf to access insurance products and services provided by a number of UK and international insurers. We advise you on your insurance needs and arrange the necessary insurance policies with an appropriate insurer. Additionally, we help you make any changes to your insurance policy after inception if you need it, remind you when your insurance policy is due for renewal, and in the event a claim should occur, we provide you with assistance in submitting the claim and obtaining settlement from the insurer.
We’re careful in our selection of insurers that we use to place your business with. Our insurer selection process includes gathering publicly available information which includes reports produced by credit rating agencies. We don’t guarantee the financial status of any insurer and we shall not be liable to you for any financial loss suffered by you in the event of the financial failure or the insolvency of an insurer.
It’s your responsibility to disclose complete and accurate information to insurers (including statements and facts on proposal forms, claims forms and other documents), at the inception of your policy, throughout the life of your policy and at renewal of your insurance policy. This information includes every material fact which is known to you or ought to be known to you in your regular course of business. You’re required to carry out a reasonable search to obtain all material information in order to present your risk fairly to the insurer. A reasonable search includes consulting with all senior management* and anyone that has knowledge or information relating to the risk you’re insuring. Information is ‘material’ if it would influence the judgement of a prudent insurer in setting the premium or determining whether to insure your risk. If you’re not sure whether something is material, you should disclose it. All information should be presented in a clear and accessible manner to the insurer – it’s only fair.
We advise that the information provided is checked thoroughly prior to submission and that you keep a record of all correspondence supplied in relation to the arrangement of your insurance cover.
*A senior manager is anyone who plays a significant role in the making of decisions about how your activities are to be managed or organised, regardless of whether or not that individual is a member of your board or is formally in a management role.
We’re normally remunerated by way of commission or fees for our insurance broking services to you. The commission we’re paid is a percentage of the insurance premium paid by you and given to us by the insurer we placed your business with.
We reserve the right to charge additional administration fees or reasonable charges that we will agree in advance with you. The fees and charges would be in addition to any insurance premiums for the administration, arranging, amending, renewing, and cancelling of any policy of insurance. You’re entitled to request further information regarding earnings that we receive as a result of placing your business.
