Firstco Ltd provides communications and control system expertise to the UK transport and infrastructure markets.
With nearly 20 years’ experience helping companies including the London Underground, Heathrow Airport and Gatwick Airport, they have a team of 80 engineering consultancy experts, project managers and support staff.
An effective telephony system, and supportive technical expertise is crucial to the company’s ability to communicate effectively with their clients.
Firstco believed they were experiencing poor customer service and there was a lack of communication from their previous supplier.
Rupert Exham, operations director at Firstco Ltd, explains: “Before we worked with TSI, we were receiving our telephony services from BT.
Firstco began searching for other telecommunications companies when their contract with BT was coming to an end, and TSI got in touch at the right time.
Added to this, we were able to tailor our services to meet Firstco’s exact requirements, and support their projected business growth. We also introduced their dedicated account manager straight away.
“We’ve found that choosing to work with smaller, independent suppliers, has reduced our costs dramatically. And, we’ve received a more personalised, tailored service, instead of a ‘one-size-fits-all’ approach that big providers offer.”
In 2013, we provided the client with a leased line for their head office, based in London, and connected them to our team of experts on a “first-name” basis.
And, the reduced downtime has been one of the most significant improvements. This has had a positive impact on our productivity and our profits, which have remained consistent.
As well as offering increased support, we installed a faster line, which was a welcomed change by Firstco.
As the company has grown, we’ve been able to adjust our services to suit. We’ve ensured that the line was able to withstand increased users, and we enhanced its speed and quality.
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