Partner with a passion for delivering the right solution for your business.
Our approach is to deliver early return from your CRM or BI investment. We want the systems to start contributing to your organisation's success as quickly as possible. By starting small and evolving the system over time, we help you prioritise requirements and grow with you.
Business Alignment.
Our Day-One solutions are typically simple and prepared to scale. For users, the learning curve is easy to manage and business results are immediate. Giving teams a hands-on experience builds users' confidence, increases their commitment and results in valuable feedback that is incorporated in subsequent releases, keeping the system aligned with the business.
We sit down with you and look into your business and ask you why you do things the way you do. This helps us to understand how the users – your teams – can benefit the most from the new system.
For CRM, BI, or any other enterprise system to provide return, there must be executive sponsorship. We don’t expect the Senior Managers to fine tune all the features, but they must be involved from day one, and committed to the project. This reduces the risk of project failure and increases user adoption. Helping you get a good return on investment.
We'll discuss the best way to implement your solution. Large “Big-Bang” implementations are less and less common, and for good reason. We deliver first things first, and grow the system from there. This method adds more value as users learn to take advantage of what they have, provide feedback and demand more.
Data is the lifeblood of any CRM system, and with a proper BI solution, it can provide you with endless business insights.
Finally, we'll focus on technology. The CRM and BI markets offer a wide range of solutions, from light touch apps to fully-featured enterprise systems. After understanding your business and your organisation, we can propose the right technologies to support them.
We are here to help you maximise the power of the most valuable asset in your organisation – your data.
Customer Relationship Management (CRM) systems have evolved by an order of magnitude. What started out as a repository of prospects, customers and associated contact details, is now a comprehensive enterprise level system that supports business processes from end to end, across the organisation. CRM systems today, integrate with other systems, are available on mobile devices, support different instances for different business units, and most of all, provide functionality and a level of visibility that make them a must have for businesses of any size, industry or location.
Business Intelligence (BI) solutions do much more than reporting what has happened in your business. A proper BI platform will help see the whole story and more importantly, predict the next chapter. The way it retrieves and associates data from different sources allows you to establish patterns, cause-effect relations, and foresee where your operation is going. It also provides intuitive mechanisms for sharing and reporting your findings, taking advantage of the power of Data Visualisation!
QGate has a great reputation for supporting our customers from initial prospect stage, through to consultancy, trialling the recommended product, customisation, delivering the solution, training your users and finally support.
We are delighted with the Management Information that QGate helped us create. It has brought together, in minutes, critical business info in one place and allowed the down time of data harvesting to be put to better use already saving over 5 man days per month!
Unlike other suppliers we trialed with, QGate expertly coordinated the managed trial and set-up, which made an enormous difference. Questions had answers and we no longer felt we were working in isolation. It was this "managed" element of the QGate trial that helped us decide that Microsoft Dynamics CRM was indeed the right product for us.
The decision to work with QGate was because of the level of service we would get from them, their response, the emails when we were trialing and willingness to help was just a different level to other vendors.
