You can also view our mission statement by clicking on the attached link :
Supporting you to decide if you want a job, and helping you to get a job if you want one.
Supporting breaks for your family/carer while you participate in activities that you have chosen and enjoy doing.
is usually provided directly from a person’s home and is focussed on the delivery of personalised services towards individual outcomes.
We found out as a result of Winterbourne View that the problems were not just about one organisation that abused people. We found out that other organisations supporting people with challenging behaviour were not meeting minimum standards. We found out that too many people are sent away from their communities for too long and we found out that the professionals and organisations responsible for organising, paying for and checking people are doing well, were not doing their jobs properly. We think that all providers need to take responsibility for making the services we provide better.
Providers need to make a commitment to listen to the people they support and support them to build lives that have meaning for them. We have developed a Code and we will invite all providers that support people with learning disabilities to sign up to this Code. This Code is part of what we have promised to do under the Winterbourne View Concordat and action plan.
The aim of the Code is to avoid what happened at Winterbourne View ever happening again. To achieve this, much change is needed in the care sector if good organisations are to flourish and poor providers be driven out.
Create and build a passion in the learning disability sector to provide high quality, values-led services
Provide a clear message to the sector and the wider population about what is and what is not acceptable practice
To see what we are doing to Drive Up Quality please click on the link below:-
Eastway will make sure that you are involved in any decisions about the work we do with you, and that the work is focussed on achieving the outcomes identified in your support plan. We will work at the times and places that have been agreed with you and your representatives and try to ensure that your services commence on time. However there may be times when we are late due to circumstances beyond our control. At these times Eastway staff will call you to tell you that they will be late and to explain why they will be late.
Eastway staff will facilitate your activities and not do their own chores or activities while supporting you. Your Community Resource Manager will monitor the service we provide for you and make sure we support you in the way we have agreed. The CRM, along with the HR Manager, will also ensure that all staff members undergo the statutory checks required and that they are properly inducted, trained and supervised. The CRM’s will promote working in accordance with company policy and procedure.
Eastway staff will respect your beliefs, culture and way of life and support you in these. We will help you speak up for yourself and, with your permission, talk to your representatives or advocate about the best ways to support you.
Eastway will train its staff to understand that you have the right to take acceptable risks in your life. Staff will help you to identify, manage and minimise the risk of harm to yourself and others.
Eastway expects you to be as responsible as you can for your behaviour while we are supporting you.
You and your representatives should be aware that Eastway require different documentation of authorisation depending on which Local Authority or Broker is supporting you to purchase our services. We are not able to commence services until the proper authorisation is granted. Eastway fully realises that once authorisation is granted everybody is keen to get started. However, please remember we may have to recruit or reallocate staff and increase or reorganise our transport provision before we can safely provide your service and this process can take a bit of time. Eastway would appreciate your patience in these circumstances.
About Eastway care
if you want to find out more about Eastway care or need to contact about anything you can call or email us here.
Eastway Care has been supporting people with learning disabilities across London & Essex for 14 years
