ReCOM’s aim is to help more people get on-line.
Being digitally literate is essential to participate fully in today’s society; most jobs require some form of digital skill, more and more government services are offered on line, using the internet is now the norm for keeping in touch with people, low cost shopping etc. However, many are still missing out on the practical, social and financial benefits; those most likely to be ‘digitally excluded’ are older people, manual workers, lower income households, and those with disabilities. We are dedicated to bridging this gap in our local community.
We help people get on-line by providing:
If you are dissatisfied or concerned about any aspect of ReCOM’s services, activities or fundraising, you may complain to us.
ReCOM takes all concerns and complaints seriously as they provide opportunities to improve and maintain the high standards we aim to achieve.
We recognise that sometimes we may get things wrong. Your feedback will help us to resolve mistakes faster and learn how we can do things better to improve quality and customer satisfaction.
This can be posted to ReCOM at 348A Gospel Lane, Olton, Solihull, B27 7AJ or sent by e-mail to
Complaints may also be made in person to any of ReCOM’s employees or Trustees or by phone to 0121 663 0335.
We will respect your confidentiality and keep your complaint confidential as far as possible. Any information about the complaint will usually only be shared with those who need to know in order to help resolve it. There may, however, be occasions when ReCOM cannot provide absolute confidentiality, for example in circumstances where a child or vulnerable adult may be at risk of harm.
