selected Interlink Software products to deliver IT event correlation and analysis (ECA), to enable IT Operations staff to proactively detect, isolate, and respond to IT infrastructure issues before they impact customers. The deployment enables IT Operations to effectively manage the high volume of events received from IT infrastructure monitoring by eliminating duplicate events, filtering events according to operational and business priorities, automating remedial actions, and analysing events to determine root cause.
Interlink Software products have aided British Airways in the delivery of an accurate representation of service health connecting technology performance to its relative impact on business functionality. In highly shared environments, technology performance can have different impacts across a portfolio of services.
selected Interlink Software's event management, BSM and CMDB solution to further streamline IT infrastructure, applications and systems with core business processes.
CGD use the Interlink Software products to help ensure the availability of their ATM network and other key banking services.
has deployed the Business Enterprise Server (BES) and Service Configuration Manager (SCM) products to assist them as a department with the implementation of various service management initiatives.
Severn Trent Water serves over 8 million customers across the heart of the UK, stretching from the Bristol Channel to the Humber, and from mid-Wales to the East Midlands. Severn Trent Water selected the Interlink Software event management and IT dashboards to help manage their critical IT infrastructure.
VocaLink rely on Interlink Software to help ensure the availability of systems, networks and applications supporting the world's busiest ATM network and the UK Faster Payments service. Working with Interlink Software, we felt like we were partners, that was a major difference.
Great products, great support
It is great using the Interlink products as they have great support, also enhancements get implemented really quickly. They are really listening to requests of customers. Which makes a big difference compared to other companies where you have sometimes the feeling they are not caring what the customer needs as soon as the contract is signed.
Very satisfied with the level of service provided. The agent was able to get back to me within the hour with a satisfactory resolution. Thanks to everyone involved at Interlink.
Excellent company to deal with
Interlink are an excellent company to do business with. Very efficient at dealing with customer problems and issues. Support is much better than from much larger companies.
