Who We Are
The company was formed in 1995 by five ex-British Gas Managers who had each built up considerable experience within the gas industry, from design consultancy, to all sizes and installation of pipework, heating and process applications.
The commercial sector was an area of activity BG at that time was seeking to withdraw from. Given the contacts that had been developed over the years, there was a logical business opportunity.
It was the initial intention that the company would concentrate on this sector but in 1996 the company was awarded the British Gas contract for their “GasCare” Elderly & Disabled Safety Checks throughout the Yorkshire/Lincolnshire area. This contract ran successfully from 1996-2011. Alongside this contract has been additional Quality Assurance work on Leeds City Council’s domestic service contractors, which again saw us work in synergy with BG.
Additionally, in 1999 the company identified a significant gap in gas industry training in the Yorkshire area and a sister company, Natural Gas Services (Training) Ltd., was formed to meet this demand. With the Head Office based in Leeds, NGST has grown to now include centres in Hitchin, Cramlington (serving Newcastle and the surrounding area) Scarborough and alongside us here at Mission House in Hull, where NGS is based.
Natural Gas Services (Training) Ltd was the head Company of our Group prior to NGS and NGST effecting a demerger early in 2011. This has enabled directors (all original founding directors continue to work) to focus specifically on their set areas and ensuring both businesses flourish now and in the future.
NGS is Natural Gas Services Ltd based at Mission House, 900 Hedon Road, Hull HU9 5LZ
5 Breakdown or Failure NGS agree that they will within a reasonable time of the owner notifying them that the appliance has broken down or failed during the period of this agreement, make any necessary repairs and fit any replacement parts provided that (a) If any part or parts of the appliance become obsolete or unobtainable NGS may if such be available supply and fit adequate replacement parts which are not the same as the parts being replaced but if no adequate parts shall be available the owner will be notified and NGS shall be under no further obligation to attend to maintain, make good or replace the appliance. (b) NGS shall not be held responsible for any delays in the provision of spare parts by suppliers. (c) For ServiceCare customers all materials, parts and labour supplied will be charged and payable by the customer at NGS prices ruling when they are supplied. (d) For ServiceCare Plus customers all materials and parts will be charged and payable by the customer at NGS prices ruling when they are supplied. (e) For ServiceCare Premier, FireCare Premier or ServiceCare Duo customers, subject to clauses 4 & 6, there is no charge for parts or labour on any appliances covered. (f) For ServiceCare Extra customers, subject to clauses 4 & 6, there is no charge for parts or labour on the central heating system excluding the appliance which is covered by the manufacturer’s warranty. ServiceCare Extra is only available to customers whose appliance(s) is/are covered by the manufacturer’s warranty. (g) Any charges payable in excess of the maintenance charge shall be paid within 30 days of the posting invoice by NGS to the owner in respect thereof.
6.7 Making good any damage resulting from fire, flood, explosion, storm, tempest, frost, other natural hazards, war or civil disorder.
8 Changes of Ownership If the ownership of the appliance changes, the new owner shall have the benefit of this agreement for the remainder of the paid period for which the agreement is current. The new owner may continue the agreement provided he shall have signed and returned to NGS a copy of this agreement or a letter accepting these terms and agreeing payment that has or may become payable hereunder.
17 Limitations of Obligations NGS shall not be liable for any failure to perform their obligations under this agreement if they are prevented from doing so by any cause beyond their reasonable control, including (but not limited to) all industrial disputes, strikes, lock-outs, fire, accident, civil disturbance, unrest or war.