Inside Out has been supplying contract furniture to businesses since 1999, and during that time we’ve built up a diverse and enviable client base. We work to a simple ethos of exceptional products delivered with exceptional customer service – which explains why we’re one of the most respected names in the industry.
Our hands-on approach means each project gets the individual attention it deserves and we work closely with clients to agree a brief to supply products that reflect the individual style and use of their space. We pride ourselves on our attention to detail and have total confidence in every seam, stitch, joint and groove of our furniture – you could say that we know our products Inside Out!
We are passionate about good design and quality construction, and we spend a lot of time sourcing and testing new products from design hotspots like the Milan Furniture Fair (it’s a tough job but someone has to do it!). As a result, every year after our visit to Milan we are amongst the first companies to introduce the very latest commercial furniture pieces into the UK.
MISSION STATEMENT
Whatever your requirements, the team at Inside Out are happy to help with every stage of your project, from design and space planning through to delivery and installation.
Inside Out Contracts Limited
COMPANY HISTORY
Inside Out Contracts Ltd was established in 1999 by Lisa Cluer. With over 15 years experience in
industry, Lisa had become aware of a gap in the market for innovative, design-led furniture within the leisure industry. With a passion for beautiful design and an integral understanding of customer services Lisa propelled Inside Out from strength to strength, driving and expanding the company to become one of the most successful and well respected contract
From its inception, Inside Out has consistently focused on providing bold, fresh and exciting contemporary furniture of a superior quality that creates unforgettable interior and exterior spaces. Inside Out strives to create durability through design, and relentlessly maintain a core philosophy of putting customers’ needs first.
Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:-
Measurable quality objectives which reflect our business aims
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees. This policy is posted on the Company Notice Board and can also be found in the staff handbook.
Though the Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.
“This is the 2nd time that the BFI have approached Inside Out to provide furniture solutions and we wasn’t left disappointed. We tasked Inside Out with providing us with options for new furniture for our event space. Joseph was very quick to welcome us back as a returning customer and didn’t hesitate to invite us to the Inside Out showroom for members of staff to come down view some of the furniture. After selecting the preferred chair type the whole process was slick from placing the order through to delivery. Communication was regular and updates were given as and when necessary. The after sales support cannot be faulted either (of which I called upon at times). I would certainly recommend Inside Out to others and will almost definitely look to hire their services again especially with regards to fitted bespoke seating”
Inside Out Contracts has always been ecologically aware and our forward thinking approach has enabled all processes and resources to be evaluated from an environmental perspective from the outset. This has enabled fundamental ecological precepts to be embraced and implemented without additional cost, or unnecessary disruption to the smooth running of the company.
All of the factories that we use strictly adhere to and usually surpass their countries’ environmental legislation. Wherever it is commercially viable we source materials and products locally to reduce unnecessary transportation. All importation is carried out in an efficient manner to reduce commercial and environmental overheads.
Packaging materials are kept to a minimum and re-used as often as possible. All cardboard boxes are re-used. Blankets and paper packing are used in place of non-recyclable plastic bubble wrap whenever suitable. Pallets are used where possible, and re-used until they reach the end of their useful life. Our environmental policy embraces all aspects of the company including working practices within our head office and showroom, as well as our warehouse.
