Business Software
Established in 1992, PCR is a leading provider of outsourced IT support services and business software for customers in London and the South East. Our experience in business applications predominantly lies in accounting software (Pegasus Opera), customer relationship management (Dynamics 365), document management and Office 365.
Working with industry leading companies such as Pegasus, Microsoft, Mimecast, Trend, Dell, INVU and Draycir, we are able to offer our customers the best software and services available. Our accreditations also speak for themselves. We were one of the first partners to be accredited for Pegasus Opera over 20 years ago, and our Microsoft accreditation makes us one of their top 5% partners worldwide.
We are extremely proud of our track record and long-standing relationships. Over 20% of our clients have been loyal customers for more than 10 years and on average, our employees have been with us for over 10 years.
1992: Company was formed to work with Pegasus Software
2016: 40% of staff celebrated 10 years with the company
How we help our customers
PCR is focused on delivering quality service and support to our customers. We have been working with many of them for over 20 years, and all of our customers value our approach of developing a partnership with them. We aim to understand their business and provide appropriate solutions and support, thereby removing the difficulties of managing IT as a function within their business.
We always strive to support our customers in a responsive manner. Our service levels are supported by a Service Level Agreement, which guarantees a fast response and quick resolution. Flexibility and adaptability are also very much at the centre of our approach, and we are proud of our 25-year track record of delivering service excellence and helping our customers at all times.
We invest in our people and are proud of our skills, experience and accreditations. Our long standing relationships with our suppliers enable us to deliver “best of breed” solutions to support business critical functions on behalf of our customers.
PCR are very much on the same page as ourselves. They're very flexible, pragmatic about response, efficient, and they've always been the best choice for us as a business.
At PCR, we don’t believe in a one-size-fits-all approach to IT support and business software. We appreciate that every business has its own unique needs based on size, industry, number of staff and functional requirements.
Before we start working with a client, we discuss their business requirements and take these into account when presenting potential solutions. Our customers value our agnostic and independent approach as it enables them to make better and more informed decisions.
Whether you’re looking for a complete new IT networking solution or a comprehensive business software package, we’re confident we can deliver the perfect solution.
We consult with you to gain a thorough understanding of your business requirements
We present our proposed solution, detailing how it will be implemented and how it will benefit your business
We install the necessary hardware and/or software at your site at times to avoid disruption to your business
We provide full ongoing support, assisting users with any issues that may arise, ensuring quality and longevity in your IT solution to help you to achieve a financial return on your investment
Our team get to work designing an appropriate solution to give your business the perfect fit
