Business Continuity
We consistently monitor the market to ensure that we are aware of new developments and technologies. We are confident that our partnerships will deliver the very latest cutting edge cleaning services available.
Monitor Services methods for monitoring and managing cleaning standards are always of the highest order. We firmly believe that our cleaning methodology, with its proven efficiency, will ensure we provide a first-class service.
Monitor Services strives to be successful in achieving high standards in the maintenance of health and safety working conditions, equipment and systems of work for all our employees, and to provide such information, training and supervision as they need for this purpose. We also accept a responsibility for the health and safety of other people who may be affected by our activities in the course of our work. This is all covered in our comprehensive Health & Safety Policy.
The health and safety commitment of this company is set down in its risk assessment principles and consequent derivation of its health and safety policy which is intended to be a ‘living’ system. The subjects covered by the procedures cover every facet of work carried out by this company wherever people may be at risk. The subjects are diverse, sharing many hazards and risks, all of which have been properly assessed as part of procedure documentation. It is constantly under review and the performance, auditing and non-conformance checks built in will ensure its continuing development.
Monitor Services’s commitment is health and safety is demonstrated through its accreditations, which include CHAS, ROSPA, Worksafe Contractor and Safecontractor.
Staff training is an important part of the way Monitor Services operate. All of our staff receive COSHH safety training, which covers the hazards of the cleaning products they use, the correct way to use safety equipment and what to do in an emergency. At every location where we work, COSHH sheets for all cleaning chemicals used are kept in the same storage area as the chemicals themselves.
Monitor Services staff follow the relevant fire safety procedures of each site at which we work as part of their Induction Training and refresher Training. Because we are often working on client Premises, strict signing in and out procedures are enforced. Fire Training refresher training takes place with our clients.
Monitor Services is an established privately owned business with nearly 30 years of great service history embracing traditional values that offers and provides pioneering service delivery.
Our continuous improvement ethos, driven by an evolutionary strategy provides evidence of our forward thinking and service sustainability.
Recognition comes in many forms, but for sure, industry accreditation offers assurances you may seek. From ISO to IIP , we were one of the founding Cleaning Company’s to achieve Investors In People. In Health and Safety to Environmental recognition, at Monitor Services, we lead by example.
Our people are our principle asset, which is evidenced through our enviable staff retention rate and great responses to Staff Engagement surveys. Appraisals and regular staff reviews ensures we keep staff involved in the business and they share in our success.
At Monitor Services you can feel confident you are in safe hands
Monitor Services have been achieving results and satisfaction with our clients for many years and our Motto ‘expect more’ is supported by various service, quality and partnership initiatives. Our performance is measured at every stage to ensure that we are getting the right results for our customers.
Through its support of the operators in the field Monitor Services provides its customer an impeccable service. The operators are supported by a dedicated Quality Manager, Health & Safety Manager, Area and Contract Managers and a Customer Care Department. All operators are trained in all aspects of their roles, and in line with the principles and guidelines laid out by our accreditations. This ensures consistently high standards, provided in a safe manner for the benefit of our staff and customers.
All operatives wear a company uniform making them visible on site should there be any queries or support required. All staff also carry identity cards for security giving added comfort to our customers.
All back office functions are kept in house at our Head Office in Northfleet, this includes Human Resources, Health & Safety, Finance, Payroll and Customer Services. By not outsourcing these functions Monitor is able to provide complete control over its service, recruiting the right operators to provide the excellent service our customers expect from us.
Monitor Services is at the forefront of innovation in the cleaning industry, we believe we are sector leading in this field. The technology Monitor uses enables us to provide an efficient and effective service with high levels of customer satisfaction. Innovation is at the centre of our operations, we are always exploring and introducing new technologies.
Biological and chemical free British made ecological cleaning product ranges
Monitor Services has an Innovation Pathway to support the development and commercialisation of innovative ideas and provide a unique opportunity to bring these to the market and support the excellent service provided to our customers.
