Backed by more than two decades’ experience, MSL Group has grown to become one of the UK’s prominent providers of legal expenses insurance.
MSL Group is an independently owned company operating in five business areas:
Insurance Solutions, Claims Solutions, Vehicle Solutions, Business Solutions and Medical Reporting. Together they provide a wide ranging, comprehensive service to brokers, intermediaries, insurers and their customers.
The Group has been operating since 1984, and through constantly striving for innovation and improving upon the service it provides, has become a market leader in its field. The Group comprises two main companies:
Established in 1984 and operating in the Credit Hire arena, MSL VR provides vehicles, including specialist vehicles for the chauffeur and driving school markets, operating from a network of regional depots, vehicle repairers and partner rental companies.
MSL Legal Expenses Limited (MSL LE)
Established in 1988 to supplement the service provided by MSL VR, offering tailored insurance policies to motorists via insurance brokers. Total Claims Management is a key feature of the MSL LE proposition and includes Claims Management, Credit Hire, Credit Repair, Personal Injury, Uninsured Loss Recovery and Third Party Claims Services.
"MSL Group is our chosen partner for the provision of Legal Expense products across our businesses. We have always been impressed with the way they consistently care for our customers, together with their professional and innovative approach to business. It also helps that they are very nice people to work with."
Our Mission
To provide market-leading products and services in all our business sectors.
Excellence - With a friendly and caring approach we are dedicated to impressing our customers with the service they receive.
Flexibility - We will gain a clear understanding of our customers and provide a bespoke solution to match their needs.
People - Our people matter. We will provide training, individual support and recognition in order to achieve goals.
Integrity - We are professional, fair and trustworthy. We will say what we believe and do what we say.
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From motorists to householders and businesses, we help protect the things that matter to your clients most and support them throughout.
For the independent broker and insurance intermediary we offer a full suite of competitively priced, extensively researched commercial, business to business and personal legal expenses insurance products and services. All our products and services attract good levels of commission and fully meet the needs of policyholders.
Our business to business services for the SME broker market are delivered into the broker network through partnerships and network alliances.
A team of nationwide external Business Development Managers provide local knowledge and experience to our clients. In addition, each of our clients receive a dedicated internal Account Manager and Account Administrator who, based at our HQ in Cheshire, are on hand to answer all your day-to-day queries and resolve any issues you may have.
