Our 30 year track record means that we have the expertise and experience to carry your project from start to completion. Our high calibre staff across all areas of the business have helped us to become the successful enterprise we are today and with 45% of our staff having been with the company more than 10 years, you can be sure of a professional but personal service that you’ll struggle to find anywhere else in this fast paced industry.
Our Consultants are highly knowledgeable and will advise you on both traditional and hosted telephone systems to ensure that you get the best solution to fit your business, not ours.
We’re not interested in a quick sale – we’re looking for long-term happy customers and many of our clients have been with us from our very beginning, purely because we helped them to choose a system that would grow with them and could be enhanced and upgraded as technology advanced – which it has, leaps and bounds!
Our engineering team are experts in their field and we’re fully accredited by some of the biggest telephone system manufacturers in the business. This means that not only do you have the support of our highly skilled and qualified team, but big name manufacturers such as Samsung, Panasonic and Avaya are there in the background to provide additional reassurance and support in the unlikely event of any problems.
A: A SIP Trunk is a virtual phone line that connects your phone system to the public telephone network. It sends the data over a data network, instead of over an ISDN circuit. SIP Trunks can be used instead of ISDN circuits to carry all of your telephone calls, or in conjunction with an ISDN circuit to provide a resilient telephony solution.
Q: When should a business use SIP Trunking?
A: SIP Trunking is relevant to your business if you use ISDN2 or ISDN30 circuits, and if you get your Internet connectivity through a leased-line or a dedicated SDSL.
SIP Trunking is irrelevant to your business if your business is too small to use ISDN circuits, and if you use contended ADSL or Wi-Fi to provide your Internet access.
A: Yes. Although it is possible to run SIP Trunks over the public Internet, we wouldn’t advise it. Phone calls are sensitive to delay, variations in delay and data loss (aka latency, jitter and packet loss). For this reason, we never sell SIP Trunks without connectivity.
A: That depends on how many simultaneous calls you expect to take place at one time. Obviously, this will depend on your business. If you’re running a call centre it could be one SIP Trunk per operator. For more typical companies, you’d usually have one SIP Trunk for every 5 or 6 phones.
A: Set up correctly, SIP Trunks are more reliable than ISDN. Set up incorrectly, they’re less reliable. The key thing isn’t the ‘SIP’ bit, but the ‘data connectivity’ bit over which the SIP Trunk runs. To get good reliability you need a direct connection to your SIP Trunk provider. You also need there to be a backup connection of some sort.
Up front, you’ll need to pay for a direct connection to your SIP Trunk provider (to ensure good call quality). You’ll probably also need a SIP-ISDN gateway.
A: Most of the functionality you associate with your phones is really provided by your PBX. So whether you’re using SIP trunking or ISDN trunking makes no difference.
Our SIP Trunks provide access to UK emergency services (i.e. 999 works). Not all SIP Trunk providers offer this.
