Located in an unlocked, vented case under the canopy of the toilet and shower blocks, the defibrillator gives audible step-by-step instructions for its use, as soon as the case is opened. This portable device can be used by anyone to help restart the heart of a person who is suffering from a cardiac arrest and works by delivering a controlled electric shock through the chest wall. For every minute that passes without defibrillation, the chances of survival decrease by around ten per cent, and research shows that applying a controlled shock within five minutes of collapse provides the best possible chance of survival.
We are planning on running a course on how to use a defibrillator and basic CPR in the spring, more details in the spring newsletter.
I spoke to Steve Rose, who was running the yard, and said that when he was considering retirement would he please let me know, as I might be able to see a way I could help him.
In 1995 Steve told me he was not in good health and asked me if I was serious in the comment I had made. By fortunate coincidence, I knew I would be retiring as Senior Partner of a leading firm of Norwich accountants that autumn and pursued the matter. I approached various members of the Norfolk Punt Club and others and put together a Consortium of eight individuals who were prepared to invest and try and save the yard. I emphasised that I was not confident that the yard could be saved and they must be prepared to lose all their money. I refused to allow anyone who would find this a hardship to join the Consortium. We further agreed that the Consortium members should be charged by the yard on exactly the same commercial terms as every other customer.
I did the due diligence work with a Norwich solicitor pro bona. It was clear that Cox’s Boatyard Limited was insolvent. It did, however, have a corporate lease from the Cox family and we negotiated a fresh, longer lease prior to taking over the company and running the yard for £1.
Once we held the freehold, we developed the new toilet block. We approached North Norfolk District Council and the Broads Authority to join with us in the development, provided they would contribute to running costs so that the toilets could be open to the public, but they were not willing to contribute. Accordingly, we built the toilet block from retained profits and it is only available to berth-holders.
Offer a high-quality service to customers, aiming to exceed their expectations and provide excellent value for money in an attractive environment
Provide customers with a service that is friendly, helpful and caring, making them feel special and valued
Balance the needs of the business with those of the environment, the local community and customers, by adopting best business practices with reference to the heritage of the boatyard
Our commitment to our customers is to provide:
Our commitment to the services we provide:
In order to provide an excellent service to customers and achieve the business’s aims, we will:
When requested, provide a detailed estimate of the cost of the requested work to be done. In addition, we will provide a written statement highlighting where additional work may be required
Agree a target completion date for work estimated for on confirmation of customer’s requirements
Give customers requiring winter services the opportunity to specify their requirements in writing, including confirmation of dates for craning out and launching and re-commissioning
Provide clear, itemised invoices
Ensure that up-to-date contact details are provided to the office at all times (telephone numbers, email, postal address, with preferred method of contact)
Pay all invoices within the 30 days as per the terms of business
The standard of work is a credit to the Company and we greatly appreciate the time and effort everyone put in to achieve the standard that we wanted.
We are seriously proud of her now, having seen every aspect of her being built. In summary, we are delighted we came to Cox’s
