Mirthglen Ltd. the parent company of www.futonsonline.co.uk was formed in 1980 as an independent specialist futon company involved in the manufacture and retailing of futon furniture. Initially "futons" were a category of the furniture trade that wasn't well known but that situation evolved steadily. Over the next twenty years futon products could be found on most high streets and in many department stores, establishing their niche in the furniture world. We have always believed that futon sofabeds are unique with enormous potential and not a disposable product with built-in obsolescence which is the way catalogue companies and supermarkets have tended to regard ready to assemble furniture.
Mirthglen Ltd. grew to be a company with six shops spread across the UK, Scandinavia, Belgium and the Netherlands. We used our experiences to design wooden and steel futon sofabeds and were part of the breakthrough into quality futon products that offer comfort and durability at affordable price points.
As an environmentally aware company we realise timber is a scarce resource and therefore make every effort to find suppliers that use renewable resources.
was set up as an e-commerce site in 1999. Our extensive retailing experience has enabled us to continue offering a range of futon products that are versatile, healthy and affordable. We consider ourselves to be friendly and a service orientated company so if a customer wants information at any time we will respond quickly to telphone calls, letters or email at the addresses you can find below.
Mirthglen Ltd. t/a futonsonline.co.uk have adopted a Privacy Policy that seeks to protect your personal details and reduce the risk of fraud at all times. We take our role in handling your personal information very seriously and will only use your information within the terms of this Privacy Policy. We will not sell or rent your personal details to any third parties. To make our transaction you will need to supply your name, address, telephone number, email address, order details and card details for payment, and nothing more.
1) Provide the services and customer support you request.
Your personal information will not be saved locally to a hard drive on a personal computer owned by futonsonline.co.uk or where that site is hosted or written down where it can be seen by anyone other than directors of futonsonline.co.uk. We as a company are committed to handling your details with a high standard of information security including computer safeguards. At no time will an employee of futonsonline.co.uk contact you to discuss your order unless authorised by me Keith Holleyman owner of futonsonline.co.uk.
Collection of personal data and financial details will only be collected by futonsonline.co.uk when a sale is made and the customer wants to make use of PayPal's Virtual Terminal, an "over the telephone" service exactly the same as customers would use in a store when purchasing a product and use a credit card machine.
The use of customer personal information and financial details is specific to one particular sale only. That information is put into a sales log and immediately processed as an online sale and the customer recieves a courtesy email acknowledging the order and a personal email that has an invoice attached and delivery date confirmed.
The personal data and financial information is kept under secure conditions in a manned or locked office until all accounting procedures have been carried out at which time it is shredded and then disposed. futonsonline.co.uk is a family run company with no employees other than those in the family. There is no question or opportunities for data and information to be accessed other than by the directors of the company.
Adherence to PCI (Payment Card Industry) standards is an obligation for futonsonline.co.uk and seeks to assure our customers that when their personal information is handled by us it will be done with a desire to look out for the safety and well being of that data. For a company of our size PCI validation requires completing an Annual PCI Self Assessment Questionnaire and a Quarterly Network Scan. Data security is maintained through a firewall and anti virus software is in place and updated regularly. Robust physical access control measures are in place and only directors of the company have access to cardholders information.
Everyone that uses e-commerce sites is concerned about identity theft and online fraud and as a result we are indebted to PayPal and their seriousness in tackling these threats. Prevention of fraudulent activity is enhaced by the use of AVS(Address Verification System) and risk models that help detect and predict fraudulent transactions.
Hi Keith, The delivery was fine, thank you, and we are …
22/8/2013 Hi Kieth, Just to confirm that we got the …
9/2/2013 The product is good quality and at a reasonable …
14/11/2012 We are very pleased with the futon. …
Thank you for all your help in resolving our problems. I …
Dear Keith, I just wanted to say how pleased we are …
Morning Keith, Just to say thanks for your help in …
Hi Keith, Just wanted to thank you for your help and …
Caroline de Peyer Thanks Keith for making the big effort …
Hello Keith, Thanks for your help. I am very pleased …
Great service, speedy delivery and lovely product, …
Thanks for futon mattress, we are very pleased with it …
