Payroll is one of the best business processes to outsource since it is regular and predictable needing both specialist knowledge and software to be fully legally compliant. Few businesses would invest in their own vehicle maintenance, since it is easier and more cost effective to outsource to a specialist, your time and effort is better spent on activity that earns a profit.
While many suppliers claim to be outsource payroll providers they often just provide you with software and expect you to “Do It Yourself” at LivePay we do it for you but you have access to our web portals so that you can easily tell us anything that is different for this payroll. All the payroll data is stored securely on our systems but available to authorised people with internet access.
Unlike many service providers we use our own. Central Computer Management Ltd underpins the LivePay service and have been writing payroll software for over 35 years. With a long pedigree in both the large system mainframe world as well as over 10 years of web experience our systems are designed with ease of use and security as top priorities. Our software is HMRC approved and compliant.
Unlike many service providers we do not need to receive data by email (always a security risk) and nor do we return anything, even payslips, by email. Many systems email payslips to employees, this is inherently insecure even if password protected as the passwords have to be pre-allocated (often birth date) and cannot be changed by the employee. Our web portal is fully secure using the latest encryption protocols and ensures safe password formats and allows employees to change their own password. In addition we will only discuss your payroll with approved contacts within your organisation and have an authorisation process that keeps you in control.
You or an authorised person will have secure, password protected access to the managers portal on LivePay. You will be able to add and remove employees, change basic employee information such as address, name change, bank detail changes etc. In addition you will be able to enter employee hours, change of salary and wage levels, hours worked, overtime and commission payments. But over all of this you have unrestricted access to our support team without an automated phone system getting in the way and with no “on hold” music.
This is dependent on a number of factors including size of payroll, quality of data received and length of wait for information from your current provider. Generally we quote 4-5 weeks all things being equal. Larger payrolls will probably take longer due to the amount of testing involved. We will always run at least one parallel payroll before going “live”.
We offer an all inclusive price per payslip which includes processing of new starters, leavers, calculation of student loans, SSP, SMP, holiday pay, deductions from earnings orders, court fines, CSA payments. On-line payslips & P60s, BACS payments, Tax & NI disbursements, RTI submissions, Tax year end processing, On demand management reports, Operation of pension auto-enrolment including preparation of file for upload and Our help desk, staffed by experienced payroll professionals all qualified to CIPP diploma standard.
We supply electronic payslips as standard. Employees are provided with the portal address and a temporary password, here they can view payslips and P60s for as long as you continue to have an agreement with us. If the employee would prefer a paper payslip this can be provided but postage, at cost, is chargeable.
The payslip shows all of the required information, gross pay, overtime, commission, tax paid, NI paid, student loans, SSP, company sick pay, pension deductions etc.
Yes you can. If you want your company logo on the payslip we can accommodate this, there is a small set-up charge. We can also include messages on payslips for example Merry Christmas, Happy Easter.
We will generate reports every pay period to show what each individual employee is due. You will be able to see not only the net amount due but also how this figure is made up. LivePay provides easy to use reports so that you can be sure every employee receives the correct amount.
There is the option to have a queries section in the employee’s payslip portal. We will be able to answer certain questions (tax code query for example) but not such things as missed overtime, bonus payments etc. These questions would be passed to the client company to answer as we probably don’t have access to that information. All of this information, both question and answer, is securely held with no content sent by email.
Which pension providers do you work with?
We are able to work with all pension providers for the purpose of auto enrolment.
Every pay period we assess every employee to ascertain their status as a jobholder, enrol those eligible and prepare the return for the pension provider.
