Friendly, professional and helpful service.
Seven years ago the company moved their repair centre to Enterprise Way. Technology and customer expectations having changed, making this necessary. Managing Director Ivor Greer says that the difference in working conditions and customer service given has now put us in the top of Renault's service outlets in the country. National customer satisfaction shows an average of 79% - we return 97%.
Several facilities that directly benefit the customer include customer washrooms, a disabled toilet and a comfortable reception waiting area with Wi-Fi, newspapers and refreshments. The company offers a free collection and delivery service. Our aim is to keep customers safe and mobile wherever possible and a courtesy car is available at times of need if required.
We are always looking to improve our services. Please feel free to contact us and tell us what we did right and any suggestions on how we could do things better.
"Just a short note to thank you again for helping us with repairs to our car over the last couple of days. We really appreciate how difficult it was to fit such a large job into your very busy schedule. Your friendly, professional and helpful attitude made the whole process much less painful than it might have been.
We are both over the moon with our recent purchase and we look forward to offering you our future business. Thank you once again for your help and assistance."
Our passionate sales team, combined with the skills of our trained technicians, ensure that an expert service is provided for all our customers in every aspect of their experience.
Universal Garage (Whitby) Ltd is located on Whitby's Business Park, Stainsacre Lane, Whitby.
Universal Garage (Whitby) Ltd is the first place to visit if you're interested in the Renault or Dacia Range. We carry a wide range of used vehicles that you are able to test drive. We are more than happy to come to you to demonstrate a vehicle if you cannot get to us. Just call our Sales Team to arrange an appointment.
If you want to book an MOT or service, or if you'd like some more information about the Renault or Dacia product range, Universal Garage (Whitby) Ltd are here to help. Our friendly sales team will share all their Renault/Dacia knowledge and our highly trained mechanics will keep your car running at its best.
